Client Services

For over 30 years, Project MEND has provided professionally refurbished and sanitized medical equipment and other assistive technology items to individuals of all ages who are living with a disability and/or illness throughout Texas. We complete our impactful mission through three service provisions: Medical Equipment Reuse, Assistive Technology, and Medical Equipment Repairs.

Find Medical Equipment

Ready to sign up for services? Here’s How!

It’s easy! To start the process, you must have a prescription or letter of medical necessity from any healthcare provider.

Please submit your prescription to us via Fax (210-223-6441) or via email rx@ProjectMEND.org.

Please follow up with our office at 210-223-6363 to confirm and complete your request with a Customer Care Specialist.

Find Medical Equipment

Ready to sign up for services? Here’s How!

It’s easy! To start the process, you must have a prescription or letter of medical necessity from any healthcare provider.

Please submit your prescription to us via Fax (210-223-6441) or via email rx@ProjectMEND.org.

Please follow up with our office at 210-223-6363 to confirm and complete your request with a Customer Care Specialist.

Medical Equipment Reuse Program

Through Medical Equipment Reuse, Project MEND collects donations of previously used medical equipment from nursing homes, medical equipment companies, partner agencies, and individuals. After being evaluated for its safe use, the equipment is professionally refurbished, sanitized to the State standard, repaired, and logged into available inventory. Once available, Project MEND distributes the equipment to individuals in need.

Assistive Technology

Assistive Technology allows Project MEND to assist in the purchase of items not available for immediate distribution from our inventory and often more specialized/unique to the individual in nature. Through established partnerships with various medical equipment and assistive technology companies, prosthetic and orthotic agencies and labs, we provide a maximum of $1,500 per person (when funding is available), paid directly to our vendors, for the purchase of these items.

*$20 service agreement fee gets you all the medical equipment you need.

Here’s how:

Send your prescription to rx@projectmend.org or fax to 210-223-6441

Confirm your request at
210-223-6363

Gather required documents

Become a client

Project MEND
Frequently Asked Questions

About Project MEND

Getting Equipment

Equipment Availability

Repairs

Veterans Program

Service Area

Medical Equipment Repair

At Project MEND, we believe that access to properly functioning medical equipment is essential to maintaining independence, safety, and quality of life. Our Repair Services program provides professional evaluation, maintenance, and repair of durable medical equipment (DME), including wheelchairs, walkers, scooters, hospital beds, and other mobility and accessibility devices whenever possible. Our skilled technicians work to restore equipment to safe operating condition, helping individuals avoid unnecessary replacement costs and extended periods without critical mobility support. Whether you are an individual, caregiver, healthcare provider, or community partner, Project MEND is committed to extending the life of medical equipment and increasing access to mobility solutions throughout the communities we serve.

For more information about repair eligibility, service availability, or to request assistance, please contact us at info@projectmend.org.

Veteran
Services

Veteran
Services

Free medical equipment for veterans, surviving spouses, and
their dependents!

Contact Us Today!

5015 Wurzbach Rd. • 210-223-6363
info@ProjectMEND.org

This program is supported by a grant from the Texas Veterans Commission Fund for Veterans’ Assistance. The Fund for Veterans’ Assistance provides grants to organizations serving veterans and their families. For more information, visit www.tvc.texas.gov.

Requirements

Along with a Prescription from provider, bring the following to the Project MEND office:

Veterans

Texas Drivers License or Texas Photo ID. Proof of Veteran Status (Choose one from below):

Photo ID with “Veteran” listed
Veteran Issued ID
Veteran Health ID

Service Verification Letter
Benefit Summary Letter
Uniform Services ID

DD Form 214
NGB form 22
NA Form 13038

Defense Manpower
Data Center Certificate

Surviving Spouses

Texas Driver License or Texas Photo ID. Relationship to Veteran (both are required):

Marriage Certificate

Death Certificate

Veteran Spouse Status (Choose one from below):

Photo ID with “Veteran” listed
Veteran Issued ID
Veteran Health ID

Service Verification Letter
Benefit Summary Letter
Uniform Services ID

DD Form 214
NGB form 22
NA Form 13038

Defense Manpower
Data Center Certificate

Dependents

Spouses

Texas Driver License or Texas Photo ID
Relationship to Veteran (required):
Marriage Certificate

Children

Photo ID to verify Identity (Optional)
Relationship to Veteran (required):
Birth Certificate

Veteran Spouse Status (Choose one from below):

Photo ID with “Veteran” listed
Veteran Issued ID
Veteran Health ID

Service Verification Letter
Benefit Summary Letter
Uniform Services ID

DD Form 214
NGB form 22
NA Form 13038

Defense Manpower
Data Center Certificate

Ready to sign up for services? Here’s how!

It’s easy! To start the process, you must have a prescription or letter of medical necessity from any healthcare provider.

Please submit your prescription to us via Fax (210-223-6441) or via email rx@ProjectMEND.org.

Please follow up with our office at 210-223-6363 to confirm and complete your request with a Client Care Specialist.

Note: Anyone can fill out this form, not just service providers.

sign up today

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MEND Days

MEND Days – Mobile Repair Clinics

Project MEND’s MEND Days bring mobility support directly into the community. We set up mobile repair clinics at nursing homes, senior centers, community centers, health fairs, and other partner locations to provide on-site equipment support.

During a MEND Day, our team performs basic safety checks and minor repairs on non-complex durable medical equipment such as:

Rollator brake adjustments
Wheelchair brake tightening and alignment
General safety inspections
Equipment sanitizing and cleaning

If equipment is beyond repair or requires more extensive service, we provide information on how to become a Project MEND client and access refurbished equipment through our lending program.

MEND Days are designed to keep individuals safe, mobile, and independent — without the burden of transporting equipment.

Call for pricing or to schedule a MEND Day at your facility.

Replacement Parts &
Components For Sale

Extending Mobility Beyond Our Service Area

Not all donated equipment can be fully refurbished. When that happens, we responsibly recover functional parts and make them available through our official eBay store.

By offering these parts at drastically reduced prices compared to other sellers, we help families, repair providers, and individuals across the country keep mobility devices functioning—particularly in areas where nonprofit equipment programs are not available.

Proceeds directly support Project MEND’s work in redistributing life-changing medical equipment.

Project mend on ebay

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