SMS Terms of use

SMS Terms & Conditions

Project MEND SMS Communications Program

Effective Date: 05-05-2026

By opting in to receive text messages from Project MEND (“Project MEND,” “we,” “our,” or “us”), you agree to these SMS Terms & Conditions.

Program Description

Project MEND may send text messages related to:

Appointment reminders
Equipment pickup and delivery updates
Service coordination
Repair notifications
Volunteer opportunities
Program updates
Community outreach initiatives
General organizational communications

Message frequency may vary depending on your interaction with Project MEND.

Opt-In Consent

By providing your mobile phone number and affirmatively consenting to receive text messages, you authorize Project MEND to send SMS communications to the number provided.

Consent to receive text messages is not a condition of receiving services from Project MEND.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.

To re-enroll, reply:

START

For assistance, reply:

HELP

or contact us directly at:

Project MEND

Website: www.projectmend.org/contact/

Phone: (210) 223-6363

Email: info@projectmend.org

Message & Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.

Project MEND is not responsible for any charges incurred from SMS communications.

Privacy & Confidentiality

Project MEND respects your privacy and is committed to protecting your information.

We do not sell, rent, or share your mobile phone number or personal information with third parties for marketing purposes.

HIPAA-Conscious Communications Disclaimer

As a nonprofit organization that may coordinate services involving medical equipment and assistive technology, Project MEND takes reasonable measures to protect sensitive information.

However, SMS/text messaging is not always a fully secure method of communication. By opting into text messaging, you acknowledge and understand that:

Standard text messaging may not be encrypted
There is some risk that information transmitted by text could be accessed by unauthorized individuals
Project MEND will make reasonable efforts to avoid sending highly sensitive personal or medical information via SMS

We encourage individuals not to send confidential medical information, Social Security numbers, insurance information, or other sensitive health data through text messages.

If sensitive communication is required, Project MEND may request communication through more secure methods.

Supported Carriers

SMS services may not be available on all carriers or devices. Delivery of messages is subject to effective transmission by your mobile carrier.

Project MEND is not liable for delayed or undelivered messages.

Changes to Terms

Project MEND reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date.